Privacy Policy deluna4d –
Protection of Your Personal Data

1. Introduction

This Privacy Policy is published by deluna4d ("we", "Platform") and applies to all users who access or register on our website at deluna4d.vin, our mobile app, and all related services we offer.

We understand that your trust is not something to be taken lightly. When you register at deluna4d, you entrust us with your personal information. It is our responsibility to ensure that information is managed transparently, securely, and in compliance with applicable laws in Malaysia — specifically the Personal Data Protection Act 2010 (PDPA).

This Privacy Policy describes the types of data we collect, the purposes for collection, how we protect it, and the rights you hold regarding your personal data. If you have any questions after reading this document, our support team is available 24 hours a day, 7 days a week.

2. Information We Collect

Deluna4d collects your personal information through several channels. The type of data collected depends on how you interact with our platform:

2.1 Information You Provide Directly

• Full name as shown on official identification documents
• Date of birth and identity card number (MyKad) for age verification and KYC purposes
• Email address and mobile phone number
• Bank account details including bank name, account number, and account holder name
• Username and account password (stored in an unreadable hashed format)
• Identity verification documents such as copies of MyKad, bank statements, or utility bills

2.2 Information Collected Automatically

• IP address and estimated location data based on IP
• Device type, operating system, and web browser version used
• Game session data including date, time, game type, and wagering amounts
• Complete financial transaction records including deposits, withdrawals, and wagering history
• Cookie data and other tracking technologies (further details in Section 5)
• Account activity logs and login records

2.3 Information from Third Parties

In certain cases, we may receive information about you from payment service providers we work with, or from identity verification agencies we use for KYC purposes. All information received from these third parties is subject to the same privacy policy as information you provide directly.

3. How We Use Your Data

The personal information we collect is used for the following purposes:

We will not use your personal data for any purpose other than those stated above without obtaining your prior consent, unless required by law.

4. Data Sharing with Third Parties

Deluna4d does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where data sharing is necessary to deliver services to you:

• Payment service providers: Information required to process your deposits and withdrawals is shared with the payment providers we work with, such as FPX and DuitNow processors. All such providers are bound by strict confidentiality agreements.
• KYC service providers: Your identity verification documents may be shared with trusted third-party verification agencies for legal compliance purposes.
• Game software providers: Basic game session data may be shared with our game software providers for technical purposes and dispute resolution.
• Regulatory authorities: deluna4d will disclose the required information to the relevant authorities when mandated by law, court order, or regulatory directive.
• Research and analytics providers: Aggregated and anonymised data may be used for internal analytics purposes to improve our service quality.

5. Cookies & Tracking Technologies

Deluna4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Functional Cookies: Stores your preferences such as language, theme, and display settings to provide a more personalized experience.
• Analytical Cookies: Helps us understand how members use the platform for continuous improvement purposes. This data is collected in aggregate and anonymized form.
• Performance Cookies: Used to monitor platform performance and quickly identify any technical issues.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect platform functionality and your gaming experience.

6. Data Security

Protecting your personal data is deluna4d's top priority. We implement multiple layers of technical and organizational security measures to ensure your information is always protected:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Sensitive data encryption at the database level, including passwords and financial information
• Role-based access control (RBAC) ensuring only authorized personnel can access member data
• Round-the-clock 24/7 security monitoring by our cybersecurity team
• Periodic security audits by independent third parties
• Mandatory data security awareness training for all deluna4d staff
• Clear incident response procedures in the event of a data breach

7. Data Retention Period

Deluna4d retains your personal data for as long as your account is active and for the required period following account closure, depending on the type of data:

• Account data and identity verification: Retained for 7 years after account closure, in line with Malaysia's anti-money laundering legal requirements.
• Financial transaction records: Retained for 7 years for tax and financial compliance purposes.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Game session data: Retained for 2 years for dispute resolution and analytics purposes.
• Marketing data (with consent): Retained until you withdraw your consent.

Once the retention period expires, your personal data will be securely deleted or anonymized so it can no longer be linked to you.

8. Your Rights as a Member

As a deluna4d member subject to Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our customer support team via the in-platform live chat. We will process your request within 14 business days from the date the request is received.

9. Children's Data Protection

The deluna4d platform is strictly for adult users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover that we have collected personal data from anyone under the age of 18 without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their minor child has registered on our platform are encouraged to contact us right away.

10. Third-Party Links

The deluna4d platform may contain links to third-party websites or services from time to time, such as payment providers or game software providers. Please note that this Privacy Policy applies solely to the deluna4d platform.

We are not responsible for the privacy practices or content of such third-party websites. You are encouraged to read the privacy policy of each website you visit independently, especially before providing any personal information to them.

11. Amendments to the Privacy Policy

Deluna4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to members via an in-platform notice or email at least 7 days before taking effect.

The "Last Updated" date at the top of this document will be revised whenever changes are made. You are encouraged to check this page periodically. Your continued use of the deluna4d platform after any amendments are published will be considered your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer via:

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex complaints requiring further investigation, we will inform you of a more precise resolution timeframe.

You may also refer to the FAQ us for answers to the most frequently asked questions about privacy and data security at deluna4d.