Terms and Conditions deluna4d – Complete Platform Usage Guide

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and deluna4d ("Platform", "We"). This document governs your use of the website, mobile app, and all services provided by deluna4d.

By accessing, registering, or using any part of the deluna4d platform, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms. This agreement also encompasses our Privacy Policy and Responsible Gaming Policy, which are considered part of these Terms.

If you are using the platform on behalf of an organisation or business entity, you also represent that you have the legal authority to accept these Terms on behalf of that entity.

2. Member Eligibility

To register and use the deluna4d platform, you must meet all of the following requirements:

• At least 18 years on the date of registration.
• Register under your own name and not on behalf of another person.
• Not be prohibited by local laws or any jurisdiction from participating in online betting activities.
• Not have previously had an account banned or blocked by deluna4d for fraud or terms violations.
• Not currently be enrolled in an active self-exclusion programme on any betting platform.

Deluna4d reserves the right to request proof of age and identity at any time. Failure to provide the required documentation within the stipulated timeframe may result in temporary account suspension until the verification process is completed.

3. Registration & Account Management

3.1 One Account Per User

Each individual is only permitted to hold one (1) active account at deluna4d. Multiple account ownership is strictly prohibited. Should deluna4d detect that an individual holds more than one account, all related accounts may be closed and any remaining funds will be subject to review.

3.2 Accuracy of Information

All information provided during registration — including full name, date of birth, phone number, and banking details — must be accurate and complete. False or inaccurate information may result in withdrawal suspension and account closure.

3.3 Password Security

You are solely responsible for keeping your account password confidential. deluna4d will not be liable for any losses resulting from unauthorized use of your account due to your own negligence. Please contact our customer support immediately if you suspect your account has been accessed without authorization.

3.4 Identity Verification (KYC)

Deluna4d conducts a Know Your Customer (KYC) process as part of our commitment to security and legal compliance. You may be asked to upload a copy of your identification card, bank statement, or other supporting documents. The KYC process is typically completed within 24 to 48 business hours.

4. Deposits & Payments

Deluna4d accepts deposits via multiple local Malaysia payment methods, including DuitNow, FPX, and supported e-wallet options. All deposits are processed instantly and credited to your account upon transaction confirmation.

• The minimum deposit amount is as specified on the Deposit and subject to change without prior notice.
• All deposits must be made using a payment method registered under the same member's name. Third-party deposits are not accepted.
• Deluna4d reserves the right to decline or delay any deposit that raises suspicion, pending further investigation.
• Deluna4d does not charge any additional fees for deposits; however, payment service providers may apply their own charges.
• Deposits made in currencies other than Malaysian Ringgit (MYR) will be converted using the prevailing exchange rate at the time of the transaction.

5. Fund Withdrawal

Deluna4d is committed to processing withdrawals promptly. Withdrawals to Malaysian bank accounts are processed within 3 to 15 minutes once the request is approved and identity verification has been completed.

5.1 Withdrawal Requirements

• Withdrawals can only be made to a bank account registered under the same member's name.
• Members must have completed the KYC process before their first withdrawal can be processed.
• The minimum and maximum withdrawal amounts are as stated on the Withdrawal.
• Funds derived from bonuses are subject to wagering requirements before they are eligible for withdrawal.

5.2 Processing Timeframe

While deluna4d endeavours to process all withdrawals within 3–15 minutes, certain situations may require longer processing times, including when a security review is required, during system maintenance periods, or when high transaction volumes occur. deluna4d will notify members should any unexpected delays arise.

5.3 Rejected Withdrawals

Deluna4d reserves the right to decline or delay withdrawal requests under the following circumstances: identity verification is incomplete, suspicious activity has been detected on the account, bonus conditions have not been met, or there is an active dispute relating to the account.

6. Bonuses & Promotions

Deluna4d offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to specific terms and conditions stated on the Promotions.

• The welcome bonus may only be claimed once per new member.
• All bonuses are subject to wagering requirements that must be met before any bonus funds or related winnings can be withdrawn.
• Deluna4d reserves the right to withdraw or void any bonus if there is evidence of misuse, promotion abuse, or terms violations.
• Bonuses cannot be transferred to another member or exchanged directly for cash.
• In the event of any discrepancy between promotional content in other languages and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.
• Deluna4d reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

7. Game Rules

All games offered at deluna4d — including slot games, table games, Bingo, and sports betting — have their own specific rules accessible directly within each game's interface. The following general rules apply to all games:

• All slot and table game outcomes are generated by a certified RNG system and cannot be influenced by players or deluna4d.
• Any technical failure during gameplay will result in the affected round or bet being voided and the wagered amount returned to your account balance.
• Winnings resulting from software errors or incorrectly displayed odds will not be recognized, and deluna4d reserves the right to void such transactions.
• For sports betting, official results from the relevant sporting body are final. Disputes over results will not be considered once settlement has been completed.
• Deluna4d reserves the right to limit the bet size of any member without the need to provide a reason.

8. Member Conduct & Responsibilities

As a deluna4d member, you agree to:

• Not use any automated software, bots, or third-party tools to access or interact with the deluna4d platform.
• Not attempt to exploit technical vulnerabilities or system loopholes to gain an unfair advantage.
• Not engage in any form of fraud, money laundering, or other illegal activities through this platform.
• Not harass, threaten, or use offensive language towards support staff or other members.
• Comply with all local laws and regulations applicable to online betting activities in your region.

Deluna4d employs advanced monitoring systems to detect any suspicious or fraudulent activity. Any violation of these conduct rules may result in immediate account suspension and referral to the relevant authorities if necessary.

9. Security & Data Protection

Deluna4d takes our responsibility to protect your personal information seriously. All data you share with us is secured using 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions.

Your personal information will only be used for the purposes stated in our Privacy Policy, including identity verification, transaction processing, customer support, and legal compliance. We do not sell or rent your personal data to any third party for marketing purposes.

For more information on how we handle your personal data, please refer to Privacy Policy our complete policy.

10. Account Suspension & Closure

10.1 Action by deluna4d

Deluna4d reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any terms in this document.
• Suspected fraudulent activity or money laundering.
• Ownership of multiple accounts.
• Abuse of promotions or the bonus system.
• False or inaccurate registration information.
• Requests from the relevant authorities.

10.2 Closure by Member

You may close your deluna4d account at any time by contacting our customer support team via live chat. Prior to closure, any valid remaining balance (that has met the wagering requirements) will be processed for withdrawal following standard procedures.

11. Limitation of Liability

To the extent permitted by applicable law, deluna4d shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including:

• Financial losses resulting from game or betting outcomes.
• Service disruptions due to system maintenance or circumstances beyond our control.
• Losses resulting from a member's negligence in maintaining account security.
• Losses resulting from inaccurate information provided by third parties.

Deluna4d's maximum liability under any circumstances shall not exceed the amount of the member's most recent deposit.

12. Responsible Gaming

Deluna4d is fully committed to the principles of responsible gaming. We believe that online entertainment should remain an enjoyable and controlled activity, not a source of stress or financial hardship.

Our platform provides a range of self-control tools to help members manage their gaming activity, including daily and weekly deposit limits, session time limits, and temporary or permanent self-exclusion options. All tools are accessible via your account settings or by contacting our support team.

If you are concerned about your own gaming habits or those of someone you know, please visit the Responsible Gaming us for further information and support resources.

13. Amendments to Terms

Deluna4d reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to members via in-platform notice or email at least 7 days before taking effect, except in emergency situations requiring immediate action.

Your continued use of the deluna4d platform after the effective date of any amendment will be considered as your acceptance of the revised terms. You are encouraged to review this page periodically to stay informed of the latest applicable terms.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the deluna4d support team is available 24 hours a day, 7 days a week via in-platform live chat. You may also reach us by email at:

[email protected]

For general FAQ enquiries, you may also visit the FAQ ours containing answers to the most frequently asked questions by members.